Customer Service Officer for Softlines industry in Ha Noi City

We are hiring position of Customer Service Officer for Softlines industry in Ha Noi City

 Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service. Our entrepreneurial spirit is the key to bringing quality and safety to life, helping our customers power ahead.

A career with Intertek means you will be applying your skills and expertise toward ensuring the quality and safety of products and services used by millions throughout the world. We are a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services with over 43,800 people across 1,000 locations in over 100 countries. Our vision is to become the world’s most trusted partner for Quality Assurance, and we offer people the chance to make an impact with attractive growth opportunities on a global scale.

In a world where a company’s success depends on its reputation for quality, safety, and socially responsible products and processes, Intertek employees make a difference. Whether it’s testing in the lab or field, engaging with customers, or helping our operations run smoothly, every role is essential to delivering Total Quality Assurance to our customers. 

•   We are a global family that values diversity.  
•   We always do the right thing. With precision, pace and passion.  
•   We trust each other and have fun winning together.  
•   We own and shape our future.  
•   We create sustainable growth. For All.   

Intertek values creative and innovative employees who are dedicated to serving the needs of our customers, helping them to protect their brand and achieve success. We strive to engage and energize our employees in operational excellence, offering the opportunity to hone their skills and grow personally and professionally in a collaborative work environment.    

We invite high caliber to apply position of Customer Service Officer for Softlines industry in Ha Noi City with the following details:  

Role and Responsibilities:     

• Working with customers to handle test requests for testing services of textiles or footwear.
• Facilitate communication between lab and clients.
• Collect test samples from suppliers and help to arrange lab tests.
• Release report to suppliers.
• Handle data entry work.
• Handle client enquiries.
• Handle tasks from client and lab.
• Maintaining good relationships with current customers while also developing relationships with new and potential customers.
• Internal: Coordinator, Lab
• External: Buyer and agent, factories

Requirements:

• Fluent of English in both speaking & writing (able to speak Chinese is advantage)
• Experience in the Customer Service field is preferred.
• Having textile & garment background is an advantage.
• Communication Skill   
• Able to work under pressure.
• Has a pleasant, patient, and friendly attitude
• Willing to work flexible when overtime is needed.

How to apply:   

We offer a competitive remuneration package for high calibers. Interested parties please send full resume with most recent color photograph, copies of supporting certificates stating your availability, present and expected salary via hr.recruitment@intertek.com.  

Only short-listed candidates will be contacted for interview. Any phone enquiries for job application are not accepted.    

Confidentiality assured all applications will be kept solely for recruitment purpose for not more than 6 months.